Introducing Our New Support Process

We’re excited to introduce our new support process, tailored specifically for our platform partners like you. This enhanced system is designed to prioritize your needs and streamline resolution.

Key benefits

• Dedicated Platform Support Site — a secure, exclusive portal for our platform partners

• Priority handling — your issues get top priority in our queue

• Specialized team engagement — we can quickly involve the right experts for your specific needs

Getting started

• Visit our Platform Support Site at platformsupport.justifi.tech

• Create an account — click “Sign Up” at the bottom of the login prompt

• Submit a ticket — once logged in, look for “Submit a Request” in the top right corner

• Access FAQs — find platform-specific FAQ buttons under the search bar for quick answers

Enhanced security

To ensure the confidentiality of our platform partners, access to this ticketing system is restricted to email domains associated with the platforms we support.

A note on merchant support

For merchant-related inquiries during the underwriting approval process, please direct your merchants to contact merchant_success@justifi.tech. This ensures they receive specialized assistance for their specific needs.